Return policy is 48 hours money back or exchange if the item has a manufacturer defect.
Exchange policy: All of the return items need to be returned in tbhe same condition and with no physical damage*
If the item qualifies for an exchange, the customer can choose a similar item at the same value.
If the item cannot be exchanged** with the same or comparable item then the customer will be entitled to a full refund. Applies to new in the box items.
Exceptions: items returned after 48 hours are subject to a 25% restocking fee and the refund can only be issued with store credit.
Qualifications for exchange are the following:
All items returned within 24 hours due to manufacturer defects are subject to store credit only.
*If purchased item was previously dented, scratched, etc, it is the client's responsibility to check the physical condition of the item(s) purchased.
** Some restrictions apply - subject to Smart Buy Appliance Outley manager approval